Forum Discussion
ARE YOU SERIOUS?
8 HOURS...
AND NO FIX?
I HAVE NEVER SEEN SUCH SUPPORT WITHOUT ANY IMPROVEMENT OR FIX...
WOW
I THINK WE SHOULD START TO LOOK OVER ANOTHER OPTIONS FOR FURTHER YEARS.......
WOW
8 HOURS...
WHAT A SHAME...
- Jam190331 year agoRising Veteran
The Problem is companies like EA they think like customers are dependant to them...
This is the sign of this unresponsive situation... They do not care or answer for 8 hours , can you believe that ?
This is unacceptable, I'm seriously thinking to change and find another options for only this reason...
I don't really care if this is official or not, I just want to have fun with my free-time but Companies like EA do not care about customer satisfaction or support.
Who's gonna give 8 hours back? Do they care ? No... Are they gonna work to compensate this ? No...
Bro, even you find someone 8 hours is a big time for Major incidents...
Companion doesnt work, Game is broken, and other stuff... Means garbage...
What they will do? They will send all users a cheap message apologizing and continue act like this for future.......
The only thing you can do as a customer, to leave EA and EAFC to send a massive message, which I'm thinking to go their rivals...
🙂
Nothing will change.- RadioShaqs1 year agoHero
I would guess that you will have to wait for them to come to work. I dunno if they have been off for holidays or not but it’s also off hours in Canada so even for a normal work day they are probably off.
But hopefully they have it up soon. I know a lot of people enjoy playing the game.
- Jam190331 year agoRising Veteran@RadioShaqs This is also unacceptable, continuity term is one of the most important word for this case🙂
I mean, there should be Major Incident teams, or shift for 7/24 support/maintenance in today's IT world(I'm an IT worker...)
This business, is huge bro, you may not even calculate the numbers and as a customer, and a player, I'd like to have the best service when I pay, sorry this should be serious stuff, it can be a game but Support shouldn't be a GAME...