Solved
Connecting to Ultimate Team is not possible
I have the same problem rn since yesterday
@EA_Illium yes i got it yesterday but it's working again at the moment
Forum Discussion
@EA_Illium I have the same problem on ps4
i cant do any SBC on Xbox X. getting this error
EA_IlliumCommunity Manager
Hey Everyone,
Issues that may occur when trying to connect to Ultimate team can happen for various reasons.
First I could suggest trying out a few troubleshooting steps based on your platform...
Xbox
Spoiler- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
PSN
Spoiler- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC
Spoiler- Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues
- Close other running applications on your device
- Try running the client and game as an admin
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Verify the game in via your Steam library
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
You can also check out our EA Help tool; How to troubleshoot EA SPORTS FC™ connection issues
Thanks!
