Connecting to Ultimate Teams is not possible at the moment

When trying to launhc Ultimate Team on EAFC 24 on the Series X I'm getting 'Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu' constantly.

EA_rephii
2 years ago
Hey everyone,

If you are unable to search for a match in Ultimate Team™, please check your squad for the player item Ada Hegerberg and remove her from your Starting 11 and from your substitution bench.
After that you should be able to search for a match again.

You can find this issue on our Trello board: https://trello.com/c/SG5bHJu7/375-ut-match-creation-is-temporarily-disabled-when-the-ada-hegerberg-player-item-is-in-the-squad

887 Replies

suryaa339z
Rising Newcomer
3 days ago
Bro u got the solution? I am also going through the same problem
EA_Aljo
Community Manager
10 months ago
Hello, everyone.

I'm going to lock this thread as it has become to large to perform individual troubleshooting on. Please see the connection troubleshooting steps in this article. If that doesn't help, you're welcome to create a new thread or open a case with an advisor by following the instructions here.
Blaugrana10701
10 months ago
Anyone found a solution to the problem?
ahd90157
10 months ago
Have you got fix for this problem?
SnwMan77
10 months ago
Still can not connect to ut
just_mitroz
10 months ago
wich platform are u cause im pc and i try to connect in the web app and it show me this
btw i just connected yesterday in the morning and now itried multiple time but noting
elkaz1983
10 months ago
@panthersfan45 Server down ea
jpulman
New Scout
10 months ago
@Donk-sal That is a mystery, my friend. An EA mystery 🤣😭👏
Donk-sal
10 months ago
Why is ultimate team saying its not possible to connect when I can connect to all other online gameplay
Erratic_85
10 months ago
Having the same problem. I was playing until 2am last night on UT and now can’t log into UT today. Have done all the tests and fixes suggested but no results.