Forum Discussion

2 years ago

Constantly disconnected from EA Severs when playing Ultimate Team

Anyone else having it where you will be constantly disconnected from the EA servers? Thought last night it was just because too many people logging on at once but it's all of today too. Seems...

EA_Aljo

Community Manager

2 years ago

Hello, @alistairfisher94

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

alistairfisher9

2 years ago

Hi, attached the connection report, is the match history on EA FC or on this web app?

EA_Aljo
Community Manager
2 years ago
@alistairfisher94

The match history is on the Connection Quality Report page. It's on the left side where it says Match History.
- serdardemir35
  2 years ago
  I’m facing similar issue. Even in the menus game keep freezing, fc logo keep flashing then disconnect from servers. The game is not playable cannot complete 2 games in a row. My connection report is attached.
  - EA_Aljo
    Community Manager
    2 years ago
    @serdardemir35
    
    Your Connection Quality Report shows you're switching between a wired and wireless connection. Can you switch completely to a wire to see if there's a difference? When you do that, make sure your modem/router and console/PC are power cycled.