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AlexRiv90's avatar
AlexRiv90
2 years ago

Constantly disconnected from EA Severs when playing Ultimate Team

Anyone else having it where you will be constantly disconnected from the EA servers?   Thought last night it was just because too many people logging on at once but it's all of today too.   Seems...
serdardemir35's avatar
serdardemir35
2 years ago

I’m facing similar issue. Even in the menus game keep freezing, fc logo keep flashing then disconnect from servers. The game is not playable cannot complete 2 games in a row. My connection report is attached. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@serdardemir35 

Your Connection Quality Report shows you're switching between a wired and wireless connection. Can you switch completely to a wire to see if there's a difference? When you do that, make sure your modem/router and console/PC are power cycled.

  • serdardemir35's avatar
    serdardemir35
    2 years ago
    @EA_Aljo I’m connected with wire on my ps5. Attached report is checked with my mobile phone. No issue on my connection. Still having same issue on ea fc 24. Game is not playable unfortunately.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @serdardemir35 

      Your report shows you're also playing games over a wireless connection. Can you get me a screenshot of the match history? It's on the left side of the Connection Quality Report screen.

      • serdardemir35's avatar
        serdardemir35
        2 years ago

        @EA_Aljo  I just tried once wireless to solve the issue but it was the same. I always use wired connection. These all attached  matches played with wired connection. Please see attached files for match history. Almost all matches are incomplete because of this issue. Please help me out to solve the issue.

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