Community ManagerWe'll go through some connection troubleshooting for PS5. It would also be a good idea to speak with your ISP to see if they are noticing any issues.
First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
If that doesn't help, try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
If your router supports QoS (Quality of Service), add your PS5 and prioritize that before other devices.
Make sure your NAT is either Type 1 or Type 2. This is also done within your router settings.
Check to see if your router has the latest firmware.
Let me know if any of this helps.
I have exactly the same issue. I’m using wired connection. Tried google dns servers. Enabled qos to prioritise PS5.
one thing I noticed that it is more likely to finish match if I do not do any substitutions during the game. Any substitution is guaranteed to be disconnect, after resuming the game I see loading icon in the bottom of the screen constantly spinning during gameplay and the game become laggy and disconnect after a minute.
Connection quality report do not show any issues. I have stable 15ms ping and 0-0.1ms jitter and 0-0.01% packet loss.
The last thing I tried is reinstalling the game. So far it works well after 5 matches
@EA_Aljo I’ve tried all of them but didnt work out. Even reinstalling game didnt work as well.
I'm having same problem here. Today I've got 5 disconnects only in UT. Playing Rivals or Squad Battles.
I'm playing on PC.
Please help me. Thank you
