Constantly disconnected from EA Severs when playing Ultimate Team

I'll get in touch with them, just seems very strange it's only ultimate team, I can play online seasons and works fine, just any game mode on ultimate team it's taking me back to menu after the match is complete.

Any other game I play there is no such issue.

There is no packet loss here yet still getting disconnected. 

Have contacted isp and there is no issue at there end.

When I play seasons online match it works every time. 

Any game mode on ultimate team at end of each game just before it adds my coins and points it take me out to main menu.

@IMACDONALD01 

It looks like you're still on a wireless connection. As long as you remain on wireless, disconnects and lag will happen.

As I said and you can see on previous disconnect it was wired, it doesn't make any difference. There is a flaw in the game or servers.

Here I've copied and pasted when I had it wired, 0 "zero packet loss"

Still disconnected.

There is no fault on my side, I have spoke to isp, had wired connection,  everything is OK here.

Can you fix or refund the game

@IMACDONALD01 

Can you get me the screenshot instead of copying and pasting? It shouldn't be saying you're wireless when you're actually wired.

You can contact the retailer the game was purchased from to see if you qualify for a refund.

I put it back to wifi as it made no difference 

@IMACDONALD01 

Ok. That's going to cause disconnects and lag then so there isn't much we can do. What you really need to do is switch to a wire, power cycle everything and play several games. That way the test shows results for using a wired connection. If you end up doing that, get a screenshot of the overall score and match history for me. I'm going to be out after today until Monday. You can also contact an advisor for assistance by opening a case here.

Here I've copied and pasted last reading, all on wired connection with hard reset of router and xbox.

Could it be one of the players I have that's causing the issue?

I did build new squad and deleted existing squad with just gold players and seemed ok, yet when I built squad with my best players including evolution players it seems to be an issue.

Date /End Time 
Game Info 
Your EA SPORTS FC™
Connection Quality 
Telemetry 
ISP 
Platform 
Network Type 
Type of Internet 

@IMACDONALD01 

It's possible it's due to using those players then. If you're able to play fine without them, it would be best not to use them. You could report the players you're having trouble with in the Evolutions forum here.

Na, tried it. It worked for 2 games in a row then kicked back out at end of 3rd game.

Even tried changing kits.

It also seems to take a few attempts to enter ultimate team on xbox, also on the mobile companion app even when app is connected to WiFi and mobile data so that would disregard my Internet broadband connection when using mobile app. And I did close down the game properly from ultimate team so I could use companion app.

@IMACDONALD01 

Can you run the Connection Quality Report again and this time screenshot the results instead of copying and pasting them? I need the overall score and a screenshot of the match history.

Ok, attached again.

Also done a independent test attached showing packet loss again.

@IMACDONALD01 

That's interesting one of your tests shows high latency when the one from us does not. Again though, you didn't provide the match history. Can you please get a screenshot of that?

Date /End Time 
Game Info 
Your EA SPORTS FC™
Connection Quality 
Telemetry 
ISP 
Platform 
Network Type 
Type of Internet 

@IMACDONALD01 

I'm not seeing any issues with your test. About all I can advise is going through the troubleshooting steps here and contacting your ISP. We're not currently aware of any issue son our end that would cause frequent disconnects.

There is no issues at my end, I've already contacted my isp and asked if there was any sort of restrictions for multilayer gaming which there is none. Could there be an issue with Microsoft?

@IMACDONALD01 

Are you only disconnecting when matches end?

No even trying to get into ultimate team can  take a few attempts. 

Close the game down which sometimes helps, maybe lasts a couple of games before it starts again.

Also happened when doing sbc when submitting squad.

@IMACDONALD01 

We're not aware of any issues with the game or our servers that would cause this, but will keep monitoring for them. You could try alternate DNS settings. That is detailed in the connection troubleshooting steps here. Unfortunately, I don't have anything else to suggest at the moment.

Yes already set dns 8 8 8 8

8 8 4 4

And cleared the mac address aswell as was asked by the guys at Microsoft .

@IMACDONALD01 

I think most likely, this is either an issue with your ISP or home network equipment. That is assuming you're always playing over a wired connection. Make sure your ethernet cable is free of damage. I'd also recommend it be at least Cat6. Check to see if your modem and router have the most current firmware as well.

İ have same issue . İ can play all online mods in fc25 and my connection is good , i check dns and everything , i use static ip and still ultimate team isnt working normally . On sbc and store i cant do anything without error and going main menu . İ can play games but most likely end of the game , i have the same issue and i lost the match cause of connection issue . İ check ps5 connection status and look ea troubleshoot , nothing looks unusual. İ delete the game 2-3 times and i delete saved files also . But still same problem without solution ..

Hello, @lcax1 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Hello , 

İ use wi-fi now but i try with ethernet too , problem isnt solved with ethernet . 

and i when i complete matches  , end of the match my connection problem is doing the problem . İ dont know theese matches are complete or incomplete but looks like complete . But looks like game doing complete on match history