Constantly disconnected from EA Severs when playing Ultimate Team

İ have same issue . İ can play all online mods in fc25 and my connection is good , i check dns and everything , i use static ip and still ultimate team isnt working normally . On sbc and store i cant do anything without error and going main menu . İ can play games but most likely end of the game , i have the same issue and i lost the match cause of connection issue . İ check ps5 connection status and look ea troubleshoot , nothing looks unusual. İ delete the game 2-3 times and i delete saved files also . But still same problem without solution ..

Hello, @lcax1 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Hello , 

İ use wi-fi now but i try with ethernet too , problem isnt solved with ethernet . 

and i when i complete matches  , end of the match my connection problem is doing the problem . İ dont know theese matches are complete or incomplete but looks like complete . But looks like game doing complete on match history 

Mines is still not fixed.

Been like that since start of December. 

Only thing that makes a difference is close game down and restart, seems to work for maybe 2 matches then back to way it was.

@lcax1 

Getting a DNF at the end of matches is explained here. That's a different issue.

İ dont quit matches . İ cant finish cause of game issue . End of the game if i win the game still game giving error and going to main menu and if i look the result its lose like forfeit 3-0 . İts connected issue . İf i solve the main menu and connection issue for ultimate team . İ can play matches normally

@lcax1 

Do you only disconnect at the end of matches sometimes or is it happening with every match?

Not every match but 1 times at least on 3 matches . Maybe 2 of 3 . But never disconnected in match i play normally and end of the match is problem . 

But sbc and store issue happened all the time . İf i try to do sbc i trying like 4-5 times . Going main menu error . And same thing happened on opening packs on store ..

@lcax1 

There is a much higher chance of this happening while you're on a wireless connection. I know you mentioned it happens being wired too. What I'd like you to do is make sure you're wired and then play several games. After that, run the Connection Quality Report again and get me updates screenshots. Make sure the match history is also listed. This shows the individual matches and their connection stats. Thanks!

İ will do that but before matches i cant do anything on ultimate team menu . With or without cable . İ think its not about connection because if ultimate team gives error i can try again and doing same thing without problem second or third time . Or i can play matches without any connection issues , whenever match finishes , problem begins

@lcax1 

According to the test you already ran, this is connection related. That's not uncommon though with a wireless connection. Please switch to a wire and power cycle your equipment with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. After that, runt he Connection Quality Report and get the screenshots I mentioned previously. Thank you.

Who is your internet service provider?

İ tried with cable only and still same errors all the time . Again i tried online draft and when the game starting , i lost my connection and i lost game . And it happens maybe 3-4 times on rivals , champion modes .. and still i cant go for sbc and store . 

When i play rivals draft or champion ; sometimes starting of the match sometimes end of the match the error is your online connection lost …. ea/unabletoconnect 

and if i try to do anything on ultimate team , im going main menu or ultimate game main menu

I'm convinced it's something to do with ea servers,  everything has checked ok at my end, my test are great yet still same issues 

@EA_Aljo  Any help ? 

because ea help isnt responding too . 

@lcax1 

You're missing the screenshots I need. Please rune the Connection Quality Report again and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Mines is working and not cut out for a few games now, what I've found is that when coming out of ultimate team you have to close the game fully down before turning off the console which is a fault with the game.

Only thing is I've lost out in a lot of evolutions,  dnf coin reduction and my rivals position is not where it should be.

Surely I should be getting DNF cleared, coins and packs for compensation?

İ add that . But i check the match history and its not fully true . 
it doesnt cover my draft matches . İ lost connection on online draft like 10 times but anyone isnt in this list . And it says incomplete is 2 but i know i cant complete at least 10 match .. 

@lcax1 

I am going to need a screenshot of the overall score as well as the match history. For the match history, you should see your recent games listed with their individual connection details.

İ should but as i said i played draft many times recently and any of them arent here ..

İ add many ss for connection page but still i need a solution 🙂

@lcax1 

Thank you. I see you're playing on both a wired and wireless connection. Can you switch to using a wire and play several matches so we can see your connection score only showing wired games? 

It's possible draft matches don't show in the match history. That's why they wouldn't be showing up.

İ play with only wire like 6-7 days . And as i said everything is same . İts not about that i think . 

@lcax1 

Your test is showing a poor connection with enough packet loss to cause you to disconnect. Have you contacted your ISP about this? We're not aware of any issues with our servers taht would cause you to disconnect.

This page says %78 is normal . And 0,06 pocket loss looks minimal ? Do you think 0,06 pocket loss is issue for i cant open packs on main menu or cant do sbc ? Because other online fc mods has not problem like that . And any other online games too

@lcax1 

That much packet loss is most definitely enough to cause disconnects and lag. I realize it says normal, but that still is a substantial amount of packet loss.