Forum Discussion

arrzene's avatar
arrzene
2 years ago
Solved

Did Not Recieve FC Points that I bought

Hi I recently bought 3000 ($25, $1, $1) FC points on FC 24 to open some promo packs in the store, however after buying it I did not receive my FC Points yet my bank account accepted the transaction. ...
  • EA_Pythia's avatar
    EA_Pythia
    2 years ago

    Hello @arrzene,

    please wait for 24 hours after the purchase for the points to arrive at your account. If they still haven't arrived at that point, please contact EA Support. We don't have access to account information here in the forum and cannot help you with this issue.

    https://help.ea.com/en/help-home/

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
11 months ago

@notalexwilliams,

please make sure that you're logged into the right EA account and contact Support again. We don't have access to any account information here in the forum, so can't help you. 

notalexwilliams's avatar
notalexwilliams
11 months ago

I just don’t understand the lack of genuine support. If support completely ignores me for weeks what am I meant to do? The answer can’t just be ‘contact support’ 

We get stuck in a recursive loop of failed customer service. 

the fact they don’t have a number or email address is staggering to me. 

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @notalexwilliams,

    if you don't receive an email back, please try the chat option - to get to that one, you will have to choose another topic (such as "I need help logging into my account"), but hopefully the chat option will result in a faster processing of your issue.

    • mn9o0rx123's avatar
      mn9o0rx123
      10 months ago

      I swear it’s Been four days now and I did not get the fc points I bought (10$x2 24$) and I just can’t deal with this game anymore I am having none of this 

      [removed attachment - please make sure not to include personal information such as emails in your screenshots - CM]

      • EA_Pythia's avatar
        EA_Pythia
        Icon for Community Manager rankCommunity Manager
        9 months ago

        Hello @mn9o0rx123,

        please contact EA Support if you bought FC points that haven't turned up in your game after 24 hours. We can't do anything about missing points here in the forum. 

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