Forum Discussion

363a0c053d96741's avatar
363a0c053d96741
Not applicable
1 year ago
Solved

Disconnected

I keep being disconnected, doesn't matter what I do I just disconnected, all my settings were the same till a week ago, but everyday this week I've had exact same issues, every time I log in I get DC...
  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    @363a0c053d96741f 

    After switching your connection, it would be good to power cycle your modem/router and console. Please do that with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

    If that doesn't help, try using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

363a0c053d96741's avatar
363a0c053d96741
Not applicable
1 year ago

Here's the most recent games, I changed to ethernet cable expecting it to help and it wasn't any better

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@363a0c053d96741f 

After switching your connection, it would be good to power cycle your modem/router and console. Please do that with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

If that doesn't help, try using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Featured Places

Recent Discussions