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Hi Pulsar,

Thank you for your response, but i already tried what you are suggesting. I dont get any response from support and a month or two ago they already closed a ticket without responding. That is why I thought let me try it this way. 

Can you pls ask someone to look into this? I submitted a case again a couple days ago, but no response. It just states waiting on player but i dont see any answer.

thanks in advance.