EA - PS5 Connection Problem
Good day to all friends, While playing online games (FC24, F1 23) on PS5 for about a month, the connection suddenly drops in the middle of a match, when opening a package, or during a stage transiti...
Forum Discussion
You can see the ISP score and match history in the link below.
EA_Aljo
Community Manager
Community ManagerHi there, @erayatlatan
You've got a fair amount of packet loss. This is why your score is only an 85. Have you spoken with your ISP to see if they are noticing any issues?
Hello, I just bought the game last night and I can’t play FUT it says that unable to access because there is something wrong with the connection, but I have tried everything, I cleared the cache, checked my connection, Restart it, I downloaded again etc, please help me with that
- EA_Aljo
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi @EA_Aljo @sanket_360, I'm so sorry for replying late. I solved the problem. But first of all, I think the score is 85, which is quite good for my country and the ISP average. As for the solution, I work in IT, so based on my experiences, I made a few interventions in the modem interface. When I did my general inspections, I noticed that I was constantly experiencing disconnections in the connection due to the IPv6 firewall protocols being turned on. I started experiencing this problem after I renewed my modem. Since no device was using the IPv6 firewall, I turned it off and the problem was completely resolved. If you have experienced this problem, you can easily suggest this solution. Just turning off the IPv6 connection type will completely solve the problem.Thank you all for your support. Thank you, EA team.
- EA_Aljo
Great! I'm really glad to hear you resolved this. I'll have to keep that in mind for others. If you have any other issues, please reach out again. Have a good rest of your day 🙂
@erayatlatan
Really great if disabling IPv6 helped for you. Can you please help others by adding few more details?
1. What inspections you carried out to find out disconnects happening because of IPv6?
2. What steps one should follow to disable IPv6 in router settings?
3. After IPv6 disablement, how long you are playing the game without disconnects?@EA_Aljo
Which is recommended for FIFA/FC game for console (PS5)? IPv4 or IPv6?
If this is something necessary for FIFA/FC game then can you please add this info in EA help's connection troubleshooting guide?- EA_Aljo
We don't necessarily recommend one over the other. However, having a mismatched IPv with your opponent can cause issues. While IPv6 is more secure, you'll most likely see better performance with IPv4. Not in the way of speed, but it can help avoid issues in regards to connecting to other players.
Edit: IPv settings can be changed on your console's settings. Please perform a web search for those instructions.
