EA24 banning people

I have contacted many times and I can prove I never purchased any coins for money ever I play for free probably like most people it's a game for god sake why you need to waste real money on buying coins I used the transfer market to buy items on the games transfer market relist it for a few more coins so I made a profit it takes time and effort to do this but still this is a transfer market within the game that I am using on my PS4 

Once again not listening I contacted the team so many times now and still they come back with I am illegal coin trading really I asked them to give there evidence of this they can't show me why you can't show because I never brought any for real money and now I am going to attach the responses from EA which they don't want to do anything because they somehow after me contacting them about my coins going missing that I got in there game fair and through the transfer market of buying and relisting items now I'm coin trading I mean what do you have bloody kids working there that don't see anything 

Everything they have sent me is a joke I haven't and never will I be spending my real hard earned money to buy coins just get a better team come on it's a game something I play in spare time but honestly this most ridiculous thing to do to people lie about banning someone for what I played fair and square best thing you can do as a company is refund the money spent on the game because right now it's about as much use to me as a chocolate tea pot