EA24 banning people

“ our team has reached out to you with all the relevant information about the ban and what can be done. ”

Let me tell the forum what such arrogance means:

- After this post I received an email stating I should contact chat to fix this 

- I said to chat when I followed up that the chat better not end with the cliché “we can’t help

because it’s a ban and EA banned chat advisors moving matters to the dispute team”. As you probably can guess that is exactly what happened. Liaising with EA as requested by their

own Customer Services was a complete waste of

time.

- Worse after the first email and before the chat I received a second inconsistent email that said “you have already raised a ticket, we couldn’t find any record of a dispute regarding the ban. Therefore, we request you to follow the steps and raise a dispute.”

- So after 10 days of waiting and being told the dispute was being handled by an expert team blah blah blah, it turns out that was a complete lie

- I was promised the new dispute would be prioritised. As you can guess nothing has happened.

AHQ mods should not give the forum a false

impression that the process is handled in anything close to a professional manner. Doing so would be untrue.

I can only work off the information you share @montmaster645 and I can see that our TOS team has replied to your appeals with all the information they can share. 

If you are not receiving them then you need to check your email account and settings. 

There is nothing more anyone can do to assist you with his. 

Darko

Darko, you need to get your own information correct.  Yesterday, after 10 days of waiting to be substantively contacted re wrongful ban after raising a dispute and being told, repeatedly that the dispute was being reviewed by the ToS "experts", I received an email from EA that said:

"Although you have already raised a ticket, we couldn’t find any record of a dispute regarding the ban. Therefore, we request you to follow the steps and raise a dispute."  The only buttons on the browser after clicking on the Dispute button are to send an email to EA which I did. 

There is nothing in spam or other holding folders, I would appreciate if you stayed away from victim blaming or shaming. 

How many EA accounts do you have @montmaster645?

Darko

I did not know one could have more than one account!  On that basis the answer must be only 1. I am concerned that the implication of the question is yet more attempts at victim blaming.

The ban was tabbed as dispute pending but then that was wiped for some reason at the EA end and I was asked raise it again, albeit 10 days later. However, the button for disputing an improper ban is not an option on the browser.

The last time made this sort of error it was sorted in less than an hour, which was a bore but at least it was sorted. Now 10 days, 4 or 5 sessions of chat and about 30 emails in, nothing had happened. That was despite being told the resolution was give. A form of priority status.

With the game launch clock now at 12 hours it seems clear that this error by EA compounded by further later mismanagement, will mean I will not be getting the benefit of advanced purchase benefits.

As I've said @montmaster645 I checked your account and can see that our TOS team has replied to your appeals with all the relevant info. From your posts it sounds like you may have multiple accounts and if that is the case then our team can only reply to the account you have contacted from.  

I have repeatedly viewed your account and can see that our team has provided you with all the info they can. 

There is nothing more that we can do to assist you on AHQ. You need to review your accounts and check the associated emails. 

Darko

I have received nothing from the ToS team.  Not one message.  I have been told by chat advisers the issue has been flagged with the ToS team but yesterday EA emailed to say there was no record the dispute.  How can there be no record when apparently I have been fully briefed.  Since 10 September nothing has happened.

I do not have multiple accounts.  I just confirmed that.  But replying to every email does generate a new case number which is incredibly confusing.

1. No-one has replied to my appeal.

2. In fact yesterday EA asked me to re-file the appeal as the company has messed the process up.

3. I have checked all the emails on the account.  There is no "associated account".

4. If you have evidence of the ToS team providing the information to me please make sure that comes to me - so far I have received nothing.

Even if AHQ can do nothing, recording the process and the failures of EA for others to see may be helpful when others lose out because of EA's failed administration.

Hey @montmaster645 as I have said there is nothing more we can do.

I have shared all the info I can with you in relation to this and can see what our team has sent you. 

Darko

It's not all bad Darko, at least I've earned lots of new forum badges from this!