Forum Discussion
this is the mail
Thanks for reaching out EA.
My name is Mharoni I hope you are doing well.
After reviewing your case history, I found that you are unable to used the player Ansu Fati, as it is shown as duplicate.
Don't worry we are here to help you and I will try my best with your issue.
Please let me inform you that you might have recover the wrong version of the player that is why it is shown as duplicate. And also I am afraid to inform you that we are unable to revert back the player you have recover from our end.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
@Pedersen3007 The thing is I put my other card in an sbc 😭
- Pedersen30072 years agoNot applicable
@Aidanmullen2005i do the same! 😭
- kurt0429942 years agoNot applicable
@Pedersen3007 @Aidanmullen2005 same too, I submitted my duplicate into sbc
- Aidanmullen20052 years agoNot applicable
@kurt042994 it’s an absolute nightmare can’t believe a big this broken hasn’t been sorted asap
- Joep866y2 years agoNot applicable
If I put it in a sbc, can I send the other duplicate in club
- Joep866y2 years agoNot applicable
Should I put my Ansu fati in an sbc???
- kurt0429942 years agoNot applicable
@Joep866y no you cant. After I submitted one ansu fati into sbc, the another ansu fati is still stuck in the unassigned pile. Whenever i try to send him back to club, there is a message saying there is an error in connecting the EA server.
- Joep866y2 years agoNot applicable
Oh, is ea gonna fix this bc otherwise I want my 100€ back
- Aidanmullen20052 years agoNot applicable
@Joep866y @Don’t think so cause that’s what I done and it’s stuck