Forum Discussion
2 years ago
@Mert6i10 Is the mail like this i get
Thanks for reaching out EA.
My name is Mharoni I hope you are doing well.
After reviewing your case history, I found that you are unable to used the player Ansu Fati, as it is shown as duplicate.
Don't worry we are here to help you and I will try my best with your issue.
Please let me inform you that you might have recover the wrong version of the player that is why it is shown as duplicate. And also I am afraid to inform you that we are unable to revert back the player you have recover from our end.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
Thanks for reaching out EA.
My name is Mharoni I hope you are doing well.
After reviewing your case history, I found that you are unable to used the player Ansu Fati, as it is shown as duplicate.
Don't worry we are here to help you and I will try my best with your issue.
Please let me inform you that you might have recover the wrong version of the player that is why it is shown as duplicate. And also I am afraid to inform you that we are unable to revert back the player you have recover from our end.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
2 years ago
@Pedersen3007 no they just close the case without a reason
- 2 years ago@Mert6i10 That so stuppid they close all our cases but they dont fix the problem and they Can see how many we Are in here that have the problem! I dont understand why they dont have fix it yet!