Evolution Card Stuck in Unassigned Pile

Dear EA Support Team,

I am reaching out regarding an issue I have encountered in the game FC24. A player is stuck in the "Retrieve Items" section, which is preventing me from opening packs or even retrieving players I have purchased. Here's how the problem arose:

1. I upgraded Ansu Fati, but was not satisfied with this version, so I put it up for quick sale in order to upgrade another Ansu Fati card in the "Welcome to Evolution" section.
2. Later on, when I tried to upgrade the new card using the 50,000 credit system, the game informs me that I already have an upgraded version of Ansu Fati, even though I had put it up for quick sale.
3. I attempted to retrieve Ansu Fati from the quick sales, but now he is stuck in "Retrieve Items", as the game regards this as a duplicate without being able to differentiate between the two upgraded versions.

This issue is preventing me from opening packs and retrieving purchased players, which is quite frustrating and affecting my gameplay experience. I would greatly appreciate it if you could resolve this issue at your earliest convenience.

I am willing to provide any additional information that might help in resolving this issue. 

Thank you in advance for your assistance, and I hope that this issue will be resolved promptly.

Warm regards,