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muazmahdi6's avatar
muazmahdi6
2 years ago
Solved

fc24 points have still not appeared on my account is there any way to fix this?

I recently purchased a code for fc24 points online, i attempted to redeem this code through the ea website to which my code was accepted however the fc24 points have still not appeared on my account
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @muazmahdi6 

    You can try contacting an advisor for assistance, but they don't help with 3rd party codes. If you want to do that, a case can be opened here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@muazmahdi6 

You'll need to contact G2A. This is an unauthorized retailer that we do not support.

muazmahdi6's avatar
muazmahdi6
2 years ago

On the ea site it was given to me that the code was accepted

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @muazmahdi6 

    When  there are problems with codes purchased from 3rd party retailers, you need to contact them for assistance.

    • muazmahdi6's avatar
      muazmahdi6
      2 years ago

      They tell me that the code was activated and this is what actually happened

      On the ea website, the code has been accepted also

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @muazmahdi6 

        You can try contacting an advisor for assistance, but they don't help with 3rd party codes. If you want to do that, a case can be opened here.

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