Hacked and EA not helping
Dear Sir/Madam, I have played your game previously known as FIFA 23 and now EA FC 24 extensively, I do no play any other games and this is my escapism. Despite some poor gameplay I enjoy the experie...
Forum Discussion
First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!
I am very sorry for the inconvenience.
I can understand your problem and I treat it like a serious matter.
I can see, you have already contacted EA.
I would like to note that the EA TOS and the EA Support teams differ in "response time" (how quickly you get a reply):
QUICK: The EA support team can only check the status of your ban (for example if you didn't got the email:
I need help with my EA Account or game + Sometimes, an EA agent (on EA support) can take ownership of your support ticket at your request and contact the TOS team on your behalf. I would recommend utilizing this option in your case.
LONG WAITING: If you want information on ban reason or wants to appeal the ban, you need to contact the TOS team:
Get information about your EA Account lock, ban, or suspension
Other useful links:
What to do if your EA Account has been hacked
How to manage your EA Account security and safety
Hi,
Unfortunately all EA keep doing is closing cases, despite their admittance of the fact. At this point it is beyond ridiculous - so they look like losing a customer and I’m going to have to escalate in regards to the data. So ISO will be contacted as they have failed to deal or reply.
Pretty much the most disgusting behaviour by a company I have ever seen. At this point I can only assume that they don’t care about the hacking as it is there in the evidence.
thanks
adam
