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jairorc01's avatar
jairorc01
2 years ago

I bought FC points and they didn't give them to me

3 days ago I bought 1050 FC Points and they have not been charged to my account, I have already contacted EA Help, I have sent them all the tests they have asked for and I still have no solution, and...
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

In cases like this, it's super important to follow the guidelines from our How to provide proof of purchase article so the screenshots match the examples provided in that article. Only then will the team be able to verify your order details. 

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