Forum Discussion

Dark_Isl4yer's avatar
Dark_Isl4yer
Seasoned Newcomer
5 months ago

I can’t open Ultimate Team

I can’t open my Ultimate Team on my PS5. It keeps showing the message, “Connecting to Ultimate Team is not possible at the moment.” It’s been almost two days now.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

As a test, do you have a different PSN ID you can try logging into FC UT with?

js251320's avatar
js251320
New Rookie
5 months ago

Unfortunately I do not have another PS+ account to log in to UT with…

  • js251320's avatar
    js251320
    New Rookie
    5 months ago

    EA_Aljois there anything you can do from your side on the back end to refresh my game’s or account’s cookies/permissions?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 months ago

      No. There isn't. We don't have cookies on our end. If your account was banned from UT, you would have received an email saying so.

      Try power cycling your modem/router by unplugging them for 2 minutes. Also, hard restart your PS4 by holding down the power button until it turns off. Then, turn it all back on and try again.

      If that doesn't help, try using alternate DNS settings. Those instructions are in the article here.

      • js251320's avatar
        js251320
        New Rookie
        5 months ago

        EA_Aljothank you for the comprehensive response. Unfortunately none of those troubleshooting steps seem to work. I put a lot of hours into this UT and would be very disappointed to lose my god squad forever. 

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