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Lamboukaa's avatar
Lamboukaa
1 year ago

I can't play EA FC since 7 days !!! fix your servers !!!

Since last sunday , i can't play EA FC 24 !!! My game has been randomly disconnecting even though my internet is fine I lost every single match i started !!!  I paid money to buy and play this gam...
Lamboukaa's avatar
Lamboukaa
1 year ago

hope u find me a solution

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@Lamboukaa 

Thank you for running the test. You've got a fair amount of packet loss. That is most likely causing this. There are some troubleshooting steps listed in the article here. If those don't help, it would be good to contact your ISP to see if they are noticing any issues.

  • Lamboukaa's avatar
    Lamboukaa
    1 year ago
    @EA_Aljo the problem is that am playing with this internet since October , i've never faced any problems like this one.
    Am playing other games , no issues
    Am seeing this only in EA FC 24 since 7 days , and btw , i contacted my ISP , they told me to contact you because my internet is fine.
    You need to know that am not the only one who has this issue , i have some friends with this same random disconnecting issue.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      1 year ago

      @Lamboukaa 

      The issue is with either your home network or ISP. We're not aware of any issues on our end, but will keep monitoring for them. Did you try the steps in that article I sent a link to?

      • Lamboukaa's avatar
        Lamboukaa
        1 year ago
        @EA_Aljo i'll try them tonight and contact you back.

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