Forum Discussion

2 years ago

Solved

MISSING PLAYERS/COINS

Hi All

I loaded up FC24 UT on Thursday to see that my tradable players had been taken away and so had 105k of coins which I had remaining.

I’ve tried to contact EA and set up a case but can not get back on to the live chat at all!!!!!

i have put so much money into this game and I just want my players back in order to play, I have never purchased coins off of a coin retailer just straight up spent a lot of money on fifa points.

please can someone help

EA_Aljo
2 years ago
Hi there, @reecemilton

We're not able to help with missing content through Answers HQ. You'll need to continue trying to contact an advisor by opening a case here. If action was taken on your account for violating the Terms of Service, please see this article for instructions on submitting a dispute.

15 Replies

954d09f2c04e3f7
2 years ago
I have the same problem, I filled out the form and when I replied to their email about giving more information it says they don't monitor the email anymore. And no way of getting to live support
reecemilton
2 years ago
Useless….
have u had players and coins taken
reecemilton
2 years ago
@EA_Aljo wrote:
@reecemilton
You might just need to give it some time then. Try giving it another 24 hours and then see if the chat option shows up.
@EA_Aljo still not working
EA_Aljo
Community Manager
2 years ago
@reecemilton

This is not something we can help with over Answers HQ. Please open another case with an advisor here. Thank you.
flagless
Seasoned Newcomer
2 years ago
@reecemilton i’ve just loaded up today baring in mind i’ve been at work all day and im missing half a team and all my coins, i haven’t spent money on the game but i had 200k and now i’m only on 20, but thing is it did the exact same for me last fifa, it will probably just be * ea