Missing pre-order content

Hello,

I have preordered your game EA FC 24 Ultimate Edition for the xbox series X and am missing the following;

• 4,600 FC Points
• Cover Star Loan Player Item for 10 Ultimate Team™ matches
• Two (1 male and 1 female) Ambassador Loan Player Pick Items for 5 Ultimate Team™ matches
• Untradeable UEFA Champions League Ultimate Team™ Hero Player Item
• Access to Nike Ultimate Team™ Campaign
• Nike Ultimate Team™ Campaign Loan Player Item for 24 Ultimate Team™ matches
• Nike X EA SPORTS FC Ultimate Team™ kit
• Untradeable Team of the Week 1 Ultimate Team™ Player Item

I understand we receive this on 22 september 2023 once logging into ultimate team. It is now 22 september 2023 and im on ultimate team with none of these incentives I was marketed to preorder the game. Why is this? When will this be fixed?