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Golden_boy1990h's avatar
Golden_boy1990h
2 years ago

Missing Season Rewards.

Last week on Friday I started playing my weekend league when I was at level 18 for the season rewards. Finished all my games in one setting and then went to check the season progress only to see ...
  • Golden_boy1990h's avatar
    Golden_boy1990h
    2 years ago

    Hi @sanket_360 ,

    I'm aware of this visual representation and it's not the issue here. As I explained in my original post, the issue is that it's showing me that the rewards for levels 19-25 were claimed when I have not claimed them and they were also not auto-claimed either since I cannot find the items and the packs associated with levels 19-25 in my store or club.

    • sanket_360's avatar
      sanket_360
      Hero+
      2 years ago
      @Golden_boy1990h someone having your account access might have already claim them... may be your brother / friend?

      Check club for tifo/theme (for example level 23), something must be there in you club.

      We have lots of pack now a days, so we might open but didn't realized from which objective it came from.
      • Golden_boy1990h's avatar
        Golden_boy1990h
        2 years ago

        @sanket_360 

        No one plays on the account other than me. I checked my club for items like the cold control tifo (level 21),  and snowy slopes stadium theme (level 23) but they are no where to be found which indicates that I never claimed them. I have all the other tifos and items from the previous levels and I never discard those. 

        I was very aware of what was happening. I started playing Champs when I was at level 18, finished my games and I was suddenly at level 25 and it showed everything was claimed. I tried to claim them at the time and did not see a claim option and did not find the items or the packs in my club.

        I reported the issue to EA immediately when it happened and still did not get any resolution.

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