I have the exact same issue.
I bought this pack for the sole chance of packing a TOTY as it was shown to have a 7% chance.
I thought it was strange to release a pack after TOTY had left packs but I assumed they'd just done what they usually do with other promo cards and put them back in for another chance.
They released this pack approximately 3 hours after RTTF had started, the pack didn't show odds for RTTF and then the pack was taken down 20 minutes later.
I packed multiple Gold cards who had TOTY versions yet instead of them being the promo version as advertised, they were the regular Golds.
I've spoken to chat multiple times and they've assured me that we shall be receiving the correct items but it's been a week and still no TOTY cards have been given.
If this behaviour continues, I shall be reporting Electronic Arts to Trading Standards for False Advertising as this is completely deplorable.
Hi they keep telling me there was an issue with the pack on the 26/1/24 and they have sent a make good pack on the 2/2/24 telling me it’s resolved and if I didn’t get a pack then I’m not eligible even though I have repeatedly told them I opened a store pack on the 2/2/24 they are persistent in wasting my time trying to get me to drop it keep switching people who I speak to and answering questions I’m not even asking one even said oh I can see it’s an issue with the 86+ guarantee player pick Sbc
WHERE IS MY TOTY OR MY REFUND!
@EA_Solaire please can you provide me with some form of update emails seem to be a waste of time they’re just telling me to come here
It's ridiculous, nearly 2 weeks have gone by and not a single update aside from Live Chat who tell me we'll be issued the correct players in the coming days.
I never buy points but I bought this pack because it had the promise of 7% chance at a TOTY card, I got cards that were meant to be TOTY items but they were the Gold versions.
This is literal theft by EA Sports and unless I am compensated with the correct items in the next 7 days, I shall be reporting EA to Trading Standards for False Advertising.
