Seasoned Rookie

Re: Connecting to Ultimate Team is not possible

i cant do any SBC on Xbox X. getting this error

1 Reply

EA_Illium
EA Staff (Retired)
2 years ago
Hey Everyone,

Issues that may occur when trying to connect to Ultimate team can happen for various reasons.

First I could suggest trying out a few troubleshooting steps based on your platform...

Xbox

Spoiler

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Remove any connected device, or additional USB's from the console then restart the Xbox and check

Check for updates

Try the steps in our Connection and Advance Connection Guides

Open you're Xbox NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

PSN

Spoiler

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Entering Safe Mode and Rebuild your PS database

PC

Spoiler

Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues

Close other running applications on your device

Try running the client and game as an admin

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Verify the game in via your Steam library

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

You can also check out our EA Help tool; How to troubleshoot EA SPORTS FC™ connection issues

Thanks!