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Iam not a part of the Ea team but iam an Og player, here is some things you can try:
1. Go to ur menu ( right corner)
2. Click on youre "nick" and then on youre Ea account
3. Go to "about me"
4. Click on regional settings and change region you want to connect to and who got the best servers, i recommend Germeny, Italy, England or France, but you can try anyone, choose the region that is nearest you
5. Enter game and the turn off matchmaking to nearest opponents,
6. In youre case i would turn on crossplay also
You can also delete the game and rebuild youre databas in some cases this works, dont forget to download the latest updates to, i recommend you try the other option first 🙂
Now you should be able to play some football mate, good luck and have a nice evening 🙂👍
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