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SumFiiin's avatar
SumFiiin
Hero+
2 years ago

Re: Keep getting disconnected from games after they end and get a loss

Hey there @franitu2000 

If it keeps happening, getting kicked at the end of a match, then you might have a soft ban due to playing too many matches in the short time yesterday when the servers were broken.

This type of ban can occur if you were trying to do bronze or silver team objectives or playing lot's of rivals/friendlies in a very short amount of time ie. getting matches completed due to the broken servers.

A soft ban like this will only affect you from completing any matches that are not Moments and typically last for about 15 to 20 hours.

If you have Ultimate Edition then your ban (if you have one) will only affect the version you were playing on so you could install the other version old/new gen and continue playing there until the ban expires.

Let me know if this helps you 🙂

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  • franitu2000's avatar
    franitu2000
    2 years ago

    Thanks my friend I appreciate the info. I just find it crazy that I’m getting punished because they made a mistake. It’s not like we got a notice that said “don’t try to play” or “if your game doesn’t work, stop trying”. As far as they know I could have been just trying to play assuming it would work the next game I joined. 

    I stopped playing for months because of how unrewarding the game is. This is my first weekend back and this happens which means I’ll miss out on certain objectives and rewards.

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