SBC Shadow Bann *

I started playing 3 days ago and i think ive been shadowbanned from SBC's. ive spent £40 on fifa points and now i cant even play? whats the issue with grinding anyway? im bed bound as ive bust my knee so it was helping pass the day. where do i speak to someone to find out what i can do about it? seems ridiculous to be shadowbanned when i put up with their horrendous servers for 3 days... maybe i should look into a possible refund and delete it