Forum Discussion

1 year ago

Stuck on the loading screen when entering Ultimate Team.

I haven't been in ultimate team mode for a few weeks. I've been trying to enter this game mode for a few days but I can't log in. It keeps getting stuck on the loading screen like this. Can you help ...

EA_Barry

Community Manager

1 year ago

@Wahspaite

Download and install all available Windows Updates
Make sure your display is connected to your GPU and not the motherboard video output
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Check your machine meets the below requirements:

OS: Windows 10 - 64-Bit
Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
Processor(Intel): Intel Core i5-6600K @ 3.50GHz
Memory: 8 GB
Graphics Card(AMD): AMD Radeon RX 570 4GB
Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
Direct X: 12 Compatible video card or equivalent (feature level 12_0)
Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
Hard Drive Space: 100 GB

Thanks.

Wahspaite
1 year ago
Which of the solutions you suggested is suitable for my problem? I can enter the game, but I cannot enter the Ultimate Team mode only. There is no problem with my game and these are not viable solutions to my stupid problem. The reason for this is you, who constantly bring ridiculous updates. I was able to play the game without any problems before. But i can't play right now because you ruin the game every year by bringing stupid updates with your incompetent team. Also i tried every possible way by examining these ridiculous solutions and other threads on the forum. My problem still persists. To summarize, you are a disgrace.