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bn5i1hpbuxav's avatar
bn5i1hpbuxav
12 months ago
Solved

The Ultimate Team items have no color and appear as "Not Found"

Can anyone tell me why from yesterday all my team the opposition’s team and the transfer list has got no colour and above the players heads it’s saying NOT FOUND THIS IS REALLY ANNOYING. Ruined the g...
  • EA_Pulsar's avatar
    EA_Pulsar
    12 months ago

    If the problem persists after deleting and re-downloading the squad update or deleting corrupt files, you may need to uninstall and reinstall the game. This should fix the files and resolve the issue. 

    Spoiler
    • Log out from Ultimate Team;
    • From the main menu go to Settings > Profile > Delete;
    • Choose and remove UT Squads Update;
    • Close the game and reopen it;
    • Launch Ultimate Team and wait for the squads' update to be completed.
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
12 months ago

If the problem persists after deleting and re-downloading the squad update or deleting corrupt files, you may need to uninstall and reinstall the game. This should fix the files and resolve the issue. 

Spoiler
  • Log out from Ultimate Team;
  • From the main menu go to Settings > Profile > Delete;
  • Choose and remove UT Squads Update;
  • Close the game and reopen it;
  • Launch Ultimate Team and wait for the squads' update to be completed.
TheAssem's avatar
TheAssem
11 months ago

Hope this is seen and reviewed.

I deleted the update and it is quite appalling that it is very long winded process to get hold of an EA representative to fix what we paid money for.

asking to delete and reinstall the game which is 50+ GB takes off my internet quota and time and electricity, shouldn’t be there some refund or compensation for valuable loyal clients as this is very disappointing and more like disrespectful.

thanks 

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