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Vncokai's avatar
Vncokai
1 year ago

Ultimate team compensation Please EA

I preordered the ultimate edition last week friday, Since then i am yet to properly connect to the Ultimate team game mode. I thought this would have been resolved by now. Its been 5 days already and...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi there, @Vncokai 

What is happening when you try to connect to Ultimate Team? Also, as a test, can you try switching your connection to use a mobile hotspot and let me know if that connects?

Vncokai's avatar
Vncokai
1 year ago

Hi @EA_Aljo  When i try to connect it says unable to connect, sometimes it connects via LAN connection and WIFI but then immediately freezes and kicks me out. I have reset my router, clean the cache on PS5 but still nothing. It does connect on mobile hotspot but the connection is so bad its basically unplayable. Ive never had this issue with any other game

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Vncokai 

    If it's always connecting through a mobile hotspot and sometimes connecting through your home network, that's an issue with your equipment or ISP. It would be best to contact their support for assistance.

    • Vncokai's avatar
      Vncokai
      1 year ago

      If thats the case then shouldnt the other online games also have the same problem? Because i can connect to clubs etc perfectly fine

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @Vncokai 

        Not necessarily. I have seen times when an ISP had an issue where UT couldn't be reached so this is possible.

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