Ultimate Team Connection issue

@FrgiTime 

Then I assume you're also affected if this is a regional issue. Did you try the mobile hotspot test I mentioned?

@FrgiTime @T1H1EONE @EA_Aljo @hanimohh 

I have tried one thing today and it worked

I used my mobile hotspot 5G 

and it didn’t kick me out as usual, but as you know the lag are so bad with the hotspot . But no connection loss no loading Fc24 icon showing up .no main menu slow like A turtle .

then a returned to my wifi and lan cable again and I faced the same issue

however, now still I feel is not a ISP issue 

because all other video games are working perfectly including other FC24 mods ( volta and pro club) are working flawlessly without loss connection

then

why only UT ?! what’s different in the UT than other mods ? that will lets us have this issue ? 

I hope you can answer me that question 

Mine didn’t work still same problem. But you are right all other games are fine even FC24 except for Ultimate Team I don’t know why!! 

I wish someone could help us its been forever

@I_EXpert--KiLLeR 

The poor connection is expected due to being on wireless. However, a different connection is being used and you're not getting disconnected, this points to an issue with your ISP.

@hanimohh 

Did you power cycle your console after switching it to use the mobile hotspot?

@hanimohh 

It's very possible that's just due to being on a wireless connection. It would be good to hear from others on this. Otherwise, it's looking like an ISP issue.

@hanimohh 

If this is an ISP issue, it's not something we would be able to fix. Please contact your ISP so they can check for any issues.

@hanimohh 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

@EA_Aljo Please check attached screenshots

@hanimohh 

Can you also get the match history? It's on the left side. You will see connection details for individual matches.

Please find the attached 

Did any one find a solution?

@FrgiTime @T1H1EONE @hanimohh @EA_Aljo 

After the update in late Wednesday it worked again perfectly which means NOT an ISP issue 

@FrgiTime 

You're getting enough packet loss to cause disconnects. Did you try talking to your ISP?