Forum Discussion

Not applicable

1 year ago

Ultimate Team Connection issue

I’m experiencing an issue with connecting to Ultimate Team over the past five days. It never happened to me before, unless it was a general issue with the servers. I have a high speed fiber optic int...

I_EXpert--KiLLe

Not applicable

1 year ago

@FrgiTime @T1H1EONE @EA_Aljo @hanimohh

I have tried one thing today and it worked

I used my mobile hotspot 5G

and it didn’t kick me out as usual, but as you know the lag are so bad with the hotspot . But no connection loss no loading Fc24 icon showing up .no main menu slow like A turtle .

then a returned to my wifi and lan cable again and I faced the same issue

however, now still I feel is not a ISP issue

because all other video games are working perfectly including other FC24 mods ( volta and pro club) are working flawlessly without loss connection

then

why only UT ?! what’s different in the UT than other mods ? that will lets us have this issue ?

I hope you can answer me that question

EA_Aljo

Community Manager

1 year ago

@I_EXpert--KiLLeR

The poor connection is expected due to being on wireless. However, a different connection is being used and you're not getting disconnected, this points to an issue with your ISP.

@hanimohh

Did you power cycle your console after switching it to use the mobile hotspot?

hanimohh
Not applicable
1 year ago
@EA_Aljo Yessir. Same issue
EA_Aljo
Community Manager
1 year ago
@hanimohh

It's very possible that's just due to being on a wireless connection. It would be good to hear from others on this. Otherwise, it's looking like an ISP issue.
hanimohh
Not applicable
1 year ago
@EA_Aljo What more could we do to get EA to fix this issue ?
EA_Aljo
Community Manager
1 year ago
@hanimohh

If this is an ISP issue, it's not something we would be able to fix. Please contact your ISP so they can check for any issues.
hanimohh
Not applicable
1 year ago
@EA_Aljo I contacted them and complained but literally nothing is wrong with my internet , all other games are fine when I play online only UT what has a problem
EA_Aljo
Community Manager
1 year ago
@hanimohh

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
hanimohh
Not applicable
1 year ago
@EA_Aljo Please check attached screenshots
EA_Aljo
Community Manager
1 year ago
@hanimohh

Can you also get the match history? It's on the left side. You will see connection details for individual matches.
FrgiTime
Not applicable
1 year ago
Please find the attached
FrgiTime
Not applicable
1 year ago
Did any one find a solution?
I_EXpert--KiLLe
Not applicable
1 year ago
@FrgiTime @T1H1EONE @hanimohh @EA_Aljo
After the update in late Wednesday it worked again perfectly which means NOT an ISP issue
EA_Aljo
Community Manager
1 year ago
@FrgiTime

You're getting enough packet loss to cause disconnects. Did you try talking to your ISP?