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T1H1EONE's avatar
T1H1EONE
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1 year ago

Ultimate Team Connection issue

I’m experiencing an issue with connecting to Ultimate Team over the past five days. It never happened to me before, unless it was a general issue with the servers. I have a high speed fiber optic int...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@I_EXpert--KiLLeR 

The poor connection is expected due to being on wireless. However, a different connection is being used and you're not getting disconnected, this points to an issue with your ISP.

@hanimohh 

Did you power cycle your console after switching it to use the mobile hotspot?

hanimohh's avatar
hanimohh
Not applicable
1 year ago
@EA_Aljo Yessir. Same issue
  • EA_Aljo's avatar
    EA_Aljo
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    1 year ago

    @hanimohh 

    It's very possible that's just due to being on a wireless connection. It would be good to hear from others on this. Otherwise, it's looking like an ISP issue.

  • hanimohh's avatar
    hanimohh
    Not applicable
    1 year ago
    @EA_Aljo What more could we do to get EA to fix this issue ?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @hanimohh 

    If this is an ISP issue, it's not something we would be able to fix. Please contact your ISP so they can check for any issues.

  • hanimohh's avatar
    hanimohh
    Not applicable
    1 year ago
    @EA_Aljo I contacted them and complained but literally nothing is wrong with my internet , all other games are fine when I play online only UT what has a problem
  • EA_Aljo's avatar
    EA_Aljo
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    1 year ago

    @hanimohh 

    I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

  • hanimohh's avatar
    hanimohh
    Not applicable
    1 year ago

    @EA_Aljo Please check attached screenshots

  • EA_Aljo's avatar
    EA_Aljo
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    1 year ago

    @hanimohh 

    Can you also get the match history? It's on the left side. You will see connection details for individual matches.

  • FrgiTime's avatar
    FrgiTime
    Not applicable
    1 year ago

    Please find the attached 

  • FrgiTime's avatar
    FrgiTime
    Not applicable
    1 year ago

    Did any one find a solution?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @FrgiTime 

    You're getting enough packet loss to cause disconnects. Did you try talking to your ISP?

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