Forum Discussion

gman181181's avatar
gman181181
2 years ago
Solved

Unclaimed Season rewards

My season reward auto claimed the last item, was a choice of 3 and didn’t claim the reward I wanted. Is this someone I can resolve? 
  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    Marked as a solution for visibility

    Hey all, 

    we need further info to better understand the issue and the unclaimed content; please share the following information:

    • Platform: 
    • Account:
    • Level and reward unclaimed:
    • When did you reach that level: (approx. date)
    • Date/Time of your first login in the new season: (example: 25/01/2024 9:20 AM GMT +1)*
    • Screenshots

    Thank you

    LeonSK

    *UPDATE: Thank you for your reports; we appreciate your collaboration. We added a new line that may help our Team complete the investigation.

    Please also provide the timestamp of your first login in the new season.  (HH: MM and Time Zone)

    The new season started the 25/01/2024 at 8:00 AM UTC

SumFiiin's avatar
SumFiiin
Hero+
2 years ago

It is normal for the rewards to be auto-claimed if you don't claim them in time. 

I think it will choose the reward displayed on the Season screen if there is a choice; once a reward has been received, manual or auto selection, it can not be changed unfortunately.

  • Proxmus_PL's avatar
    Proxmus_PL
    2 years ago

    Same issue - auto claim do not trigger the reword. Now no option to pick it.

  • nectu5's avatar
    nectu5
    2 years ago

    What can we do if the rewards never auto-claimed for us?

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