what happend to my toty haaland

Dear EA, I hope this message finds you well. I am writing to bring to your attention an issue I encountered while playing your game. Recently, I opened an 82+ x20 pack and was happy to discover that I had packed two highly rated players: TOTY Haaland and TOTY De Bruyne. However, upon further inspection, I realized that these players were not appearing in my club or in my starting 11.

Concerned about this unexpected occurrence, I checked the transfer market, yet to my disappointment, I found neither TOTY Haaland nor TOTY De Bruyne listed there either. Understandably, this has left me sad and disappointed, especially considering the time and effort I invested in acquiring these players.

I kindly request your assistance in resolving this matter and restoring the TOTY Haaland and TOTY De Bruyne cards to my account. As a dedicated player of your game, I value fairness and integrity in gameplay, and I trust that you will address this issue promptly and effectively.

Thank you for your attention to this matter. I eagerly await your response and resolution.
Your sincerely