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Gizmo3674's avatar
Gizmo3674
2 years ago
Solved

Wrong ban for coin distribution

   A week ago I received a ban from my account EA SPORTS Football Club 24. The support service sent me a letter saying that I was distributing coins. The only player I sold before my account was bann...
  • EA_Darko's avatar
    EA_Darko
    2 years ago

    You will need to speak to our Terms of Service team @Gizmo3674.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 years ago

As I informed you @Gizmo3674 only our TOS team can assist you.

And they are not bots, they use templates for consistency but if they deny your ban then it means they have evidence to support your ban.


Darko 

Gizmo3674's avatar
Gizmo3674
2 years ago

I apologize for the concern. At the request of DSAR, EA provided me with data on all transactions on the transfer market since the beginning of the release of EA FC 24. And you are really right, ToS has all the evidence that my account was banned unreasonably and ToS’s actions violate the user agreement. A also, all statements that ToS carried out all kinds of checks, including manually, are simply lies. I ask you not to respond to my message. I wish you a good day.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Gizmo3674 spreading misinformation and lies on AHQ is not something that we allow.


    Please take some time to read the AHQ User Rules and Guidelines before posting again: https://answers.ea.com/t5/help/faqpage


    Darko 

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