Wrongful transfer market ban
I got a transfer market ban 10 days ago, i opened a case (Case No. 193796165) with EA since that date & they are sending me ‘still investigating’ mail everyday without any clear action to resolve the...
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EA_QueenBee
Community Manager
Community ManagerHey @MHassan84,
Are you constantly reopening your case with our terms of service team, by any chance? If you do, it pulls it out of the queue and they need to re-escalate it to our terms of service team all over again. Once you reach out to them, I can pnly recommend that you wait. Sometimes it can take a few day, although 10 does seem a little excessive. But if you keep resuming the case, then that's why it's taking o long.
Actually yes, i resumed the case several times, last time was yesterday morning, it’s good to know that i shouldn’t resume to take it’s turm in the queue..
thank you for the info., i’ll wait for their reply during the upcoming days, hoping it could b solved .
- EA_QueenBee
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