Forum Discussion

MILKOMANIA97's avatar
4 months ago

Eligible player cannot be used for The Cannon Evolution

Product: EA SPORTS FC 25
Platform:Xbox and Web App
Please specify your platform model. Xbox Series X and Web App
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/06/2024
What time did you see the bug? (HH:MM AM/PM) 7:00 PM - 11:59 PM
What is your time zone? GMT London
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I have a version of Miller Thomson (58 rated Dundee United player) that I put through the Glow Up evo. He is now 78 rated. He fits all the criteria to be put into The Cannon evo (see attached xbox player eligible.jpg). However when I select his card to preview the evo, I get an error.
What happens when the bug occurs? When the bug occurs (selecting the player to preview the evo) on Xbox Series X, I get the following error then sent back to the main Evolutions page of Ultimate Team after pressing OK:

"There was a problem connecting to the Football Ultimate Team servers. Please try again later." (see attached 'xbox error.jpg')

When the bug occurs (selecting the player to preview the evo) on the Web App, I get the following error:

"An unexpected error occurred. Please try again." (see attached 'web app.png')

On both platforms I am unable to continue evolving my 78 rated Miller Thomson card.


What should be happening instead? There should be no error messages appearing, and I should be able to preview the card then confirm the start of the evolution.

1,060 Replies

Replies have been turned off for this discussion

About FC 25 Bug Reports - Archive

4,718 PostsLatest Activity: 11 days ago