Forum Discussion
70 Replies
- EA_Blueberry9 months ago
Community Manager
@xfreshcookiex
Hey there, that looks frustrating. Let us see what we can do to help. We have some questions for your first:- Can you let us know what platform you're playing on? If you're on PC, can you provide a DxDiag?
- What steps have you taken so far to try and fix this?
- What are you doing before you are loading back into the lobby?
1. Yeah I’m on PC but I have no idea what a dxdiag is.
2. I haven’t taken any steps to fix it as I’m useless I just shut the game down and start up again
3. I finish the game, advance all way to lobby and that’s what shows up
- EA_Blueberry9 months ago
Community Manager
@xfreshcookiex
Here is how to pull a DxDiag. It provides us your PC specifications, driver dates, and any error messages.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ Hey, I am having the exact same problem and I cant find a fix please help me fix it, IM on pc
Hello, I have also created my own post about this issue. I included my dxdiag if u could please check it and help me ASAp
- @EA_Blueberry Please check my question as I have the same problem and I included my Dxdiag
Hey!
Here you can have mine. I cannot resolve this issue and it's really anoying. The issue occurs only after I play rush, friendly or drop-in match in Clubs and then it's impossible to join club league lobby again. Rush and drop-in lobby works fine. The only solution to this is to restart the game...- EA_Blueberry9 months ago
Community Manager
@Oslcar
Thanks for providing your DxDiag. I'm seeing some Windows Scan for Updates errors which could mean you have some pending Windows updates. Can you check your PC to ensure all your updates are pushed through before re-launching the game?
It's also possible your Nvidia driver is outdated based of the date. Can you double-check your driver by downloading the automatic updater here? You can also install it manually but I personally recommend the automatic updater so it's one less thing to worry about. Hi, I have the same problem and it happens about 90% of the time across all game modes. I also get the store error when all i see is a grey box and the game freezes. DX Diag is attached and note that the error with the motherboard GFX card is that i have it disabled to STOP games getting confused. All drivers (inc BIOS) are updated to my knowledge.
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