Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 Digital Edition What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/09/24 What time did you see the bug? (HH:MM AM/PM) 12pm What is your time zone? EET (ART) - GMT + 2:00 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Duplicate storage ..when u use players from duplicate storage the game disconnects What happens when the bug occurs? Y are going to fc25 menu What should be happening instead? Nothing using my duplicate players
Our investigation on this remains ongoing. In addition to the following information we collect, please also include the name of the item that is causing you issues while it's in the duplicate storage.
Hello, thank you all for reporting this issue. I have already forwarded the information to our team, who will look into it.
In the meantime, could you please try creating a new squad with different players to see if that resolves the issue? If the problem seems to occur only with specific player items in your duplicate storage, please let us know.
We'd greatly appreciate any additional details you can share to help us resolve this more efficiently.
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model.Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID?Suspect Yetii Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?09/21/2024 What time did you see the bug? (HH:MM AM/PM)21:45 What is your time zone?GMT (UTC) How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?By trying to complete the first squad for the danjuma sbc What happens when the bug occurs?I try to submit the squad and it pops up with an error message and kicks me off ultimate team What should be happening instead?I should complete the SBC and get the danjuma player card
When I add barcole to sbc from duplicate storage, it kicks me out of ultimate team with an error message, I can't get rid of it in any way, when I want to qs it also gives an error, the same thing happens in the companion application and webapp. Do you have any idea how to remove him from the club. I will only add that I have never played a single match with him
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model.Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID?BoneAppleTea90 Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?Every day What time did you see the bug? (HH:MM AM/PM)All the time What is your time zone?GMT (UTC) How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Try to move players from SBC storage to the club What happens when the bug occurs?Game crashes and/or does not actually move players to the club. What should be happening instead?I should be able to move players to the club.
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model.Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID?BoneAppleTea90 Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?23/09/2024 What time did you see the bug? (HH:MM AM/PM)All the time What is your time zone?GMT (UTC) How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?- Try to move players from the SBC storage to the club. What happens when the bug occurs?No matter what I try, I can't move cards from the SBC storage back to the club. On the companion app, the error "Failed to save SBC changes to SBC squad" comes up everytime I try to use cards in an SBC. In game, it just crashes the game with a network error and boots me out of the game. I've tried logging back in and out to fix it, as the app suggested that at one point, but it did not help. Picture attached of the error. What should be happening instead?I should be able to freely move players from the SBC storage back to the club.
I have some sort of bug with the SBC duplicate storage, every time I try to use a player from there the game logs me out. I get the attached error on the web app. I can't use any of the items in my SBC duplicate storage. Please help!!
As title said, if I try to use players from the storage it will not let me complete any SBC's, instead it disconnects me to the FC25 main menu. If however I use players from my club, not from storage, it lets me submit and complete SBC's. This is very annoying as my SBC storage is filling up and with no way of using them.
As title said, if I try to use players from the storage it will not let me complete any SBC's, instead it disconnects me to the FC25 main menu. If however I use players from my club, not from storage, it lets me submit and complete SBC's. This is very annoying as my SBC storage is filling up and with no way of using them.
I have been putting my duplicates untrade in the storage, im now at around 20/100. But where can i see which players are in the storage right now? So that i know which one to use in sbc’s. I cannot find the overview of the storage anywhere? Seems stupid if you cannot take players out of it when its full
Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model.Sony PlayStation 5 What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?09/24/2024 What time did you see the bug? (HH:MM AM/PM)08:00 pm What is your time zone?ECT - GMT + 1:00 How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Try to do an sbc What happens when the bug occurs?Error and kick to main menu. What should be happening instead?Work?
First i got kicked out changing my team, now it is in sbcs. Not a week since release and you can't do anything right. This will be a very long year. Incompetent as usual.
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Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 Digital Edition What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/09/24 What time did you see the bug? (HH:MM AM/PM) 12pm What is your time zone? EET (ART) - GMT + 2:00 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Duplicate storage ..when u use players from duplicate storage the game disconnects What happens when the bug occurs? Y are going to fc25 menu What should be happening instead? Nothing using my duplicate players
\n
\n
That’s all for this
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Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 Digital Edition What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate Team™ Which part of the mode? Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/09/24 What time did you see the bug? (HH:MM AM/PM) 12pm What is your time zone? EET (ART) - GMT + 2:00 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Duplicate storage ..when u use players from duplicate storage the game disconnects What happens when the bug occurs? Y are going to fc25 menu What should be happening instead? Nothing using my duplicate players
\n
\n
That’s all for this
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Unable to use player items from duplicate storage","moderationData":{"__ref":"ModerationData:moderation_data:7875705"},"body":"
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model.Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID?Suspect Yetii Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?09/21/2024 What time did you see the bug? (HH:MM AM/PM)21:45 What is your time zone?GMT (UTC) How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?By trying to complete the first squad for the danjuma sbc What happens when the bug occurs?I try to submit the squad and it pops up with an error message and kicks me off ultimate team What should be happening instead?I should complete the SBC and get the danjuma player card
No additional info
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When I add barcole to sbc from duplicate storage, it kicks me out of ultimate team with an error message, I can't get rid of it in any way, when I want to qs it also gives an error, the same thing happens in the companion application and webapp. Do you have any idea how to remove him from the club. I will only add that I have never played a single match with him
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Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model.Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID?BoneAppleTea90 Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?Every day What time did you see the bug? (HH:MM AM/PM)All the time What is your time zone?GMT (UTC) How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Try to move players from SBC storage to the club What happens when the bug occurs?Game crashes and/or does not actually move players to the club. What should be happening instead?I should be able to move players to the club.
Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model.Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID?BoneAppleTea90 Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?23/09/2024 What time did you see the bug? (HH:MM AM/PM)All the time What is your time zone?GMT (UTC) How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?- Try to move players from the SBC storage to the club. What happens when the bug occurs?No matter what I try, I can't move cards from the SBC storage back to the club. On the companion app, the error \"Failed to save SBC changes to SBC squad\" comes up everytime I try to use cards in an SBC. In game, it just crashes the game with a network error and boots me out of the game. I've tried logging back in and out to fix it, as the app suggested that at one point, but it did not help. Picture attached of the error. What should be happening instead?I should be able to freely move players from the SBC storage back to the club.
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I have some sort of bug with the SBC duplicate storage, every time I try to use a player from there the game logs me out. I get the attached error on the web app. I can't use any of the items in my SBC duplicate storage. Please help!!
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As title said, if I try to use players from the storage it will not let me complete any SBC's, instead it disconnects me to the FC25 main menu. If however I use players from my club, not from storage, it lets me submit and complete SBC's. This is very annoying as my SBC storage is filling up and with no way of using them.
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As title said, if I try to use players from the storage it will not let me complete any SBC's, instead it disconnects me to the FC25 main menu. If however I use players from my club, not from storage, it lets me submit and complete SBC's. This is very annoying as my SBC storage is filling up and with no way of using them.
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I have been putting my duplicates untrade in the storage, im now at around 20/100. But where can i see which players are in the storage right now? So that i know which one to use in sbc’s. I cannot find the overview of the storage anywhere? Seems stupid if you cannot take players out of it when its full
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Product: EA SPORTS FC 25 Platform:PlayStation 5 Please specify your platform model.Sony PlayStation 5 What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in?Ultimate Team™ Which part of the mode?Squad Building Challenges Can you tell us the date (MM/DD/YYYY) that you saw the bug?09/24/2024 What time did you see the bug? (HH:MM AM/PM)08:00 pm What is your time zone?ECT - GMT + 1:00 How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Try to do an sbc What happens when the bug occurs?Error and kick to main menu. What should be happening instead?Work?
First i got kicked out changing my team, now it is in sbcs. Not a week since release and you can't do anything right. This will be a very long year. Incompetent as usual.
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Keep getting kicked out of ultimate team on fc 25 after trying to change a player in my team. I can’t do it on the app or my ps5
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Marked as Solution for Visibility Purposes Only
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Our investigation on this remains ongoing. In addition to the following information we collect, please also include the name of the item that is causing you issues while it's in the duplicate storage.
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Hello, thank you all for reporting this issue. I have already forwarded the information to our team, who will look into it.
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In the meantime, could you please try creating a new squad with different players to see if that resolves the issue? If the problem seems to occur only with specific player items in your duplicate storage, please let us know.
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We'd greatly appreciate any additional details you can share to help us resolve this more efficiently.
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Gamertag/PSN id/Username:
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Platform:
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Summary of Issue:
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Potential Repro Steps:
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Items that are causing the issue:
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Recent Timestamp (Date, Time, Timezone):
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Video or Image of issue:
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\n
Thank you for your cooperation and patience.
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