need my 4600 points

hy i buy EA SPORTS FC™ 25 Ultimate Edition plat steam with the offer 66% offer and didn't  the 4600 points help pls refund or i need my fc points i buy the game in 16/3/2025 i was buyng like 12.000k fc points but i need my 4600 fc points for that i nuy ULTIMATE EDITION thank you