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Pinkhole's avatar
Pinkhole
Seasoned Newcomer
10 months ago
Solved

ACCIDENTLY BOUGHT ALOT OF FC POINTS

Hi, I've got an ongoing case on my account where on Saturday I mistakenly purchased 18500 fc pts, when i was intending on purchasing 500. I was told by advisors that I need to wait for the payment t...
  • EA_Illium's avatar
    EA_Illium
    10 months ago

    Hi @Pinkhole 

    When you have a moment can we try selecting the following when creating a case?

    1. Go to the EA Help homepage.
    2. Select EA Sports FC 25
    3. Select the "See all help topics"
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary) 

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 months ago

Hi @Pinkhole 

When you have a moment can we try selecting the following when creating a case?

  1. Go to the EA Help homepage.
  2. Select EA Sports FC 25
  3. Select the "See all help topics"
  4. Select the option I'm looking for something I bought
  5. You should be able to choose from Chat or Email (options can vary) 

Thanks!

  • Pinkhole's avatar
    Pinkhole
    Seasoned Newcomer
    10 months ago

    Hi,

    thank you for your responses, I've since managed to speak to an advisor & had my problem solved.

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