Ban appeal pending

It can take up to ten days sometimes longer depending on how busy they are. If you keep opening new cases I believe it can take longer as you start over in queue but not 100 percent sure. 

First case shows I use PC, I did another one trying to add that I only use ps5. Mainly not being able to communicate with a human made me doubt the system, hopefully it’ll not last for 10 days this game means a lot to me

Hi, I have a similar issue to yours.

Did you get any update or solution?

The support team has been really bad and unhelpful.

I got nothing, losing my PlayStation plus membership since I only play this game, eafc points and progress I made in the game. 
“I wish I was the monster you think I’m” ~Tyrion lannister haha

Haha sorry to hear that, it seems that the company is suffering losses and can't manage both game development and paying support staff salaries. The service is really bad — I got banned for no reason and there's no response from customer support.

Well, there should be a better way of confirming players identity, think of how many times we play in front of gold teams who quit the first minute or players who have the most expensive players in game while in div5 yet they play horribly, make the algorithm more secure, but don’t ban people who play for fun! 

Same problem

Ridicules

Thanks EA for bringing my account back to life, writing this to show that I’m not toxic -the highest division I’ve reached was 3- how could I be!

Can you access ultimate team or no after the banned have a similar case I got banned lifted and received this email but unfortunately can’t access ultimate teamataism2​