Buggy shooting/ passing

A lot of times while playing in any mode. My attackers are prompted to shoot but instead. They pass. This happens despite setting my control settings for B to shoot, A to pass, etc. A friend of mine thought my controller might have been faulty. So to test the theory. I went ahead and acquired a new controller. However, the problem still persisted. It was a pointless purchase.

This occurs mostly when the I'm losing and need a crucial goal. However, it doesn't happen all the time even though it may suddenly sometimes while I'm winning. It is very annoying. I've been playing FIFA/EA football since 1998. As such, I'm at least at a professional or world class level. So the very basics such as; checking my settings, hitting the right buttons ia far from new to me. These weird occurrences transpire mostly in any mode i play. Whether it be online friendlies, squad battles or rivals. It tends to happen more often when I'm close to acquiring a reward. Often when moving up to a higher division. As I've mentioned to an EA representative before being led to make this post. I am on the brink of giving up on this game. Not only for this particular problem I've chosen to discuss on this post. But there's a multitude of issues with game play that is quite off putting. I've tried everything, including removing cross play. Below are attachments that provide proof. Please address this issue or fix my account. Thanks.