Unable to Access FC 26 Ultimate Team – Account Stuck/Session Error

To the EA Support Team,

I am writing to report a critical issue with my FC 26 Ultimate Team account. My previous issue (getting kicked after matches) has escalated, and now I cannot access the Ultimate Team mode at all.

Problem Details:

When I attempt to enter the Ultimate Team menu, I receive an error message (e.g., "Connecting to Ultimate Team is not possible at this moment" or "An error occurred while downloading the FUT Live Updates").

This started after a series of disconnections caused by my unstable internet provider. It appears my account might be "stuck" in a previous session or there is a server-side restriction that prevents me from even reaching the main UT hub.

Steps I've Already Taken:

• Waited for over 24 hours without logging in.

• Reinstalled the game and cleared the system cache.

• Verified that my internet connection is now stable (using a wired connection).

• Confirmed that other online modes (like Seasons or Clubs) are working fine, but Ultimate Team remains inaccessible.

Request:

Please investigate my account status and manually reset/refresh my active session on your servers. I believe my account is flagged or stuck due to the previous connection errors, and I am unable to resolve this from my end.

Account Information:

• EA ID: [katchakrittz8]

• Platform: [ PC ]

• Error Message: [Connecting to Ultimate Team is not possible at the moment.You will now be returned to the main menu]

I look forward to your swift response so I can return to the game.

Best regards,