Does anyone work on the TOS team? CASE 45 DAYS NO RESPONSE 🚨
Does anyone work in the TOS team? Are they on vacation?
It’s a shame for a consumer to wait 45 days for a response.
It has now been 45 days since I was unfairly banned from FC 25 and until today my two cases remain UNANSWERED.
Every time I open a new ticket, the answer is always the same:
“Your case has been forwarded to the Terms of Service (TOS) team and we need another 10 days for resolution.”
And those 10 days never end.
I’ve had 11 chat interactions, all with generic copy-paste responses and no autonomy whatsoever. No deadlines met, no plausible explanation, no solution.
1) Today it’s been 45 days without a response.
2) Two open cases (#216412487 and #220695682).
3) No clear reason for the ban.
This is unacceptable.
A consumer cannot be left waiting indefinitely, begging for a return that never comes.
According to the FTC Act (Section 5) in the United States and the Consumer Protection Code (Art. 6 and 31) in Brazil, companies must act with transparency, good faith, and clarity in their communication with customers. Keeping someone banned for more than a month, without reason, without timeframe, and without justification, constitutes an unfair and abusive practice.
How much longer will I have to beg for a response???
It is shameful for a company the size of EA to treat its consumers with such disregard.
I demand an immediate response. I demand a review of my case.
45 days is far too long.
