EA Bots in FC25 FUT Champions and Rivals

Ea,i put money in game.I am division 5 from semptember,cant qualify for champions,handicap is crazy against polish,game dont register tackles,players are heavy unresonsive,opponent tackles from locker room,after game,opponent have 40 succes tackles.Are polish opponents bots?Ammount of polish tackles is crazy,they cant overcommit,they tackles like Asian hornets,from behind,from 5 meters,from side...Acount is liska119,polish handicap.I played against youtuber that is division3 ,i won easy,so i dont understand handicap.Fix account,or refund .i forgot,i playrd from London and had 9 wins in champions,didnt match any polish users.Ea you adjust difficult?